Our Emergency Response team are always on call 24 hours a day, 365 days a year

Critica group logo

24/7 Emergency Response

Your business doesn’t just work 9-5, and nor does the equipment you rely on.

So we don’t just work 9-5 either.

What really sets Critica Group apart from other asset obsolescence management and procurement specialists is our unique, integrated, one-stop 24/7 emergency response service.

The Critica SOS team are always on call — 24 hours a day, 365 days a year — and we guarantee we’ll get back to you as soon as possible.

We’ll step up whenever you’re faced with a critical component challenge, whether that’s on a Friday evening, a public holiday, or in the middle of the night.

We’ll diagnose the problem, identify the best solution, and then procure exactly what’s required to get you back up and running as soon as possible without you having to spend valuable time looking any further.

And that often means exploring solutions you may never have considered, particularly where you need to find a way to solve the issues posed by a failed obsolete part that’s simply no longer available anywhere.

Engineers inspecting pipes

Let us help in any Emergency!

With our commitment and relentless attitude, we will use all efforts to support and resource to achieve a successful operational return to service.

Working with our clients we understand the pressure that can be applied in times of Emergency, and we are here to share and assist in these times.

By supplying a varied approach and utilising our industry leading sourcing chain we hope to assist in any emergency.

Need us now? Just call: +44(0)7714493375

Case Study

We’d unsuccessfully tried to source a replacement from the OEM for an extinct control part and when it finally failed over a weekend, we called Critica Group’s emergency response team. Not only did they respond immediately, they were quickly able to do some lateral thinking and identify — and then source and order — a viable alternative we’d never even thought of. As a result, we were able to get back up and running much sooner than we had anticipated, protecting in excess of a £250,000 daily allowance.
— Procurement manager, power generation operator